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Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you. 

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think you’re a match? Apply now.

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at ----- Let’s build the future of insurance, together.

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• The Senior Project Manager will independently lead an agreed portfolio of cross-functional projects supporting International growth, with a focus on new market, retailer and channel launches. The role owns integrated delivery from project definition through launch and transition into ongoing operations, bringing together Marketing, Commercial, Operations, Supply Chain, Finance, Legal, Technology and People as required.
• Working with the Enterprise Programme Director, the role will translate business priorities into achievable plans, challenge assumptions, resolve dependencies and drive decisions and actions through to completion. The remit will evolve with the portfolio and may include other cross-functional business priorities. The Enterprise Programme Director provides portfolio oversight, coaching and escalation support, with project allocation reflecting complexity, capacity and capability.

• Independently lead cross-functional projects from definition and scoping through launch, handover and closure, aligning teams around clear objectives and business outcomes.
• Develop and maintain integrated project plans covering deliverables, milestones, dependencies, resources, decision points and launch readiness criteria.
• Engage the right functions early, clarify responsibilities and secure agreement on scope, timelines, success measures and delivery commitments.
• Lead stakeholder discussions and project forums, translating complex issues into clear recommendations and securing timely decisions and follow-through.
• Challenge assumptions and assess feasibility with functional teams, identifying what must be in place to deliver the proposed plan.
• Identify and manage risks, issues and dependencies, coordinate mitigation and resolution, and escalate with clear options and recommendations where needed.
• Coordinate launch readiness across relevant functions, ensuring critical requirements are understood, tracked and addressed before launch.
• Work with Finance and functional owners to track project costs, resource needs and business case assumptions, highlighting changes and their implications.
• Provide concise, accurate reporting on progress, readiness, risks and decisions, maintaining clear documentation and an agreed source of project information.
• Partner with Global Marketing Operations and other Global teams where projects intersect with Global planning, processes or resources.
• Ensure effective transition into ongoing operations, with agreed ownership, handover documentation and follow-up on outstanding actions and success measures.
• Contribute to consistent governance and ways of working across International, capturing lessons and applying practical improvements with the Enterprise Programme Director.

• Proven experience independently leading complex, cross-functional projects involving multiple business functions and senior stakeholders.
• Experience delivering go-to-market projects, such as new market, retailer or channel launches, ideally within beauty, consumer goods or retail.
• Knowledge of the beauty industry, including consumer trends, retail channels and the commercial environment, is desirable.
• Strong project management capability, including integrated planning, risk and dependency management, governance and transition into operations.
• Ability to influence without direct authority, establish clear accountability and constructively challenge assumptions across teams.
• Confident communication and facilitation skills, with the ability to present clear recommendations and support timely decision-making.
• Commercial awareness and an understanding of how Marketing, Commercial, Supply Chain, Operations and enabling functions contribute to successful launches.
• Strong judgement and problem-solving skills, with the ability to navigate ambiguity, anticipate delivery challenges and prioritise competing demands.
• Experience working across markets, time zones and Global and regional teams, adapting delivery approaches to local requirements.
• Proficiency with project planning, reporting and collaboration tools, with a practical approach to documentation and data quality.
• Relevant project management qualifications are desirable; equivalent practical experience is welcome.

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We are looking for a Senior QA engineer to join our team, who enjoys working in a fast-paced environment. You will be working with a high calibre team to continuously develop new products/features.

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The Senior Paraplanner is the technical engine room of our advice service. You take the output of the advice engine, the fact find data, and the rest of the case context, and you make sure that when an Advisor speaks to the customer — or when a plan is released — everything is in order, suitability is clearly evidenced, and the documentation tells a coherent story.

You are the senior practitioner in the Paraplanning team, working closely with the Head of Proposition who owns the advice policy and proposition. You set the day-to-day quality bar for suitability writing, lead on the most complex cases, coaching less experienced Paraplanners, and acting as the technical bridge between the Paraplanning team, the Advisors and the engine team.

Case work and suitability

• Lead on complex cases — particularly those involving pension consolidation, drawdown and multiple pots — preparing the case before the advice is presented to the customer.

• Take the engine-generated plan and ensure the suitability report supporting it is accurate, complete and reads well for the customer — clear on objectives, recommendations, risks, costs and the rationale.

• Run pre-meeting case reviews with Advisors, flagging anything in the fact find or plan that needs attention before the customer call.

• Support Advisors during the QA review of engine-generated plans, particularly on cases flagged for a higher level of review.

Standards, templates and tooling

• Develop and maintain the suitability report templates and suitability wording required by the advice engine for each customer circumstance.   Being clear what disclosures should be generated and when these should be presented, in line with the House Rules.  Ensuring any changes or template developments are signed off by the Head of Proposition and follow governance protocols.

• Own the day-to-day quality of suitability reports against the standards set by the Head of Proposition — and feed back where standards need to evolve based on what you see in real cases.

• Work with the Head of Proposition and the Advisor Management System product team on improvements to workflows, fact find prompts, and the way evidence is captured and surfaced.

• Translate findings from QA, audit and compliance monitoring into Paraplanner team training and case-level coaching.

Team leadership

• Coach and develop less experienced Paraplanners — running case studies, providing feedback on suitability reports, and supporting their progression and qualifications.

• Set the bar for what good paraplanning looks like in a digital-first model — this is new territory and you'll help define it.

• Triage work into the Paraplanner team alongside the Head of Proposition, balancing case complexity against SLAs and capacity.

Working across the service

• Contribute to advice policy and House Rules discussions — bringing the paraplanner's eye on what is clear, fair and not misleading for the customer.

• Support Risk & Compliance on monitoring activities, root cause analysis and remediation, recognising that paraplanning acts as a first-line risk control in our model.

• Be the go-to technical voice for Money Guides and Financial Advisers on complex queries, helping them stay clearly on the right side of the guidance/advice boundary.

Essential

• Substantial paraplanning experience in a regulated advice firm, ideally including pension consolidation and drawdown cases.

• Diploma in Regulated Financial Planning (Level 4), with appetite to keep building qualifications.

• Strong technical knowledge of UK pensions, ISAs, investment products, and the tax treatment of each.

• A genuinely high bar for written quality — your suitability reports should be the kind that customers can read and understand.

• Experience coaching, mentoring or leading other paraplanners.

• Comfortable working with structured data, advice software and a digital case file — this is not a paper-based practice.

Desirable

• AF7 or equivalent advanced pension qualifications.

• Chartered or working towards Chartered status.

• Experience of contribution to or owning templates, checklists or advice logic in a scaled-advice or robo environment.

• Opportunity to join a fast-growing, award-winning and super ambitious company

• Work with a friendly team of highly motivated individuals

• Be in an environment where you are listened to and can actually have an impact

• Thriving collaborative and inclusive company culture

• Company pension scheme

• Company bonus scheme

• Home office furniture allowance

• Personal Annual Learning and Development budget

• Private Medical Insurance

• Health Cash Plan – cashback on everyday healthcare like dental and opticians

• Cycle to work scheme – spread the cost of a new bike and accessories

• CycleSaver – save on bike-share subscriptions and have a more sustainable commute

• Wellhub subscription to a variety of gyms and wellbeing apps

• Enhanced parental pay & leave
• 25 days holiday + bank holidays with additional days added with length of service.
  This is a remote position

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About Moneybox:

At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more: more freedom, opportunities, possibilities, and peace of mind.

Moneybox is an award-winning wealth management platform, helping nearly two million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement.

And now Moneybox is building the means to help more people in more ways - through personal financial advice. We believe that great advice should be available to everyone, at every stage of life, and that technology can help us deliver it with the care, clarity and accountability people deserve.

We're building a new kind of advice service from the ground up, and the people who join us now will help shape how millions of people plan for their future.

The Senior Financial Advisor is one of the most experienced practitioners in the advice team. You are the technical anchor for complex cases — particularly pension consolidation and drawdown — and you carry significant accountability for the quality and suitability of advice we deliver to customers.

You will work alongside the Advice Engine rather than replacing it: the engine generates the plan, and you ensure it is right for the customer. You will also play a leading role in shaping the House Rules that govern advice outputs.  You will coach less experienced Advisers and Money Guides, and be the senior point of escalation for the team to deliver good advice outcomes.  You may have line manager responsibility for a team of Financial Advisers.

Customer-facing advice

• Running video consultations, collecting information & establishing customer goals, walking customers through their plan, answering questions and helping them feel confident about their next steps.

• Handle the most complex escalations from the support team — vulnerable customers, customers with multiple pension pots, customers where suitability needs to be carefully assessed, and customers who need to be off-boarded with care.

• Make final calls on whether a customer should be off-ramped from the service, documenting the rationale clearly and ensuring the customer leaves the interaction with a good outcome and a clear next step.

• Respond to customers flagged as insistent, doing the right thing for the customer while protecting them and the firm.

Quality assurance and oversight

• Review engine-generated plans against our suitability standards within the agreed SLAs, signing off plans for release.

• Review flagged customer cases before their plan is released, deciding whether to further fact find, off-ramp or release the plan.

• Carry out QA checks on advice given and calls delivered by other Advisors and on customer interactions handled by the support team, feeding findings into the T&C scheme.

• Own a portfolio of QA themes (e.g. drawdown suitability, vulnerable customer handling) and report findings into governance forums.

Shaping the service

• Provide expert input into the House Rules — the restrictions and parameters that govern what the advice engine can and cannot recommend.

• Work with the Risk & Compliance team on stress testing the advice model, including operational and technological stresses, not just market scenarios.

• Partner with Product on improvements to the fact find, suitability report and Advisor Management System based on what you see in real customer cases.

• Contribute to compliance monitoring activities and represent the advice team in governance and audit meetings as required.

Leadership and development

• Act as the senior technical reference point for Advisors, Paraplanners and Money Guides — the person the team turns to on hard cases.

• Coach and develop less experienced Advisers, including supporting their T&C progression, observing customer calls and providing structured feedback.

• In specific circumstances, the role will include direct line management of 1 or more Financial advisers

• Help shape recruitment, onboarding and ongoing competence frameworks as the team scales.

Essential

• Diploma in Regulated Financial Planning (QCF Level 4) or equivalent, with significant additional qualifications in pensions — (AF7) or equivalent is required given the drawdown remit.

• Substantial post-qualification experience as a regulated advisor, with a strong track record of delivering retirement and at-retirement advice.

• Deep technical knowledge of UK pensions, drawdown, tax-free cash sequencing, ISAs and the tax treatment of investments and pensions.

• Demonstrable experience of QA, file checking or T&C supervision — you've reviewed other people's advice and can articulate what good looks like.

• Comfortable operating in a restricted advice environment and explaining the boundary between advice and guidance clearly to customers and colleagues.

• Fluent with the Consumer Duty regime and able to evidence good customer outcomes in your day-to-day work.

Desirable

• Chartered or working towards Chartered Financial Planner status.

• Experience working in or alongside an automated or robo-advice environment, or in a hybrid advice service.

• Experience contributing to House Rules, advice models or other forms of advice logic.

• Opportunity to join a fast-growing, award-winning and super ambitious company

• Work with a friendly team of highly motivated individuals

• Be in an environment where you are listened to and can actually have an impact

• Thriving collaborative and inclusive company culture

• Company pension scheme

• Company bonus scheme

• Home office furniture allowance

• Personal Annual Learning and Development budget

• Private Medical Insurance

• Health Cash Plan – cashback on everyday healthcare like dental and opticians

• Cycle to work scheme – spread the cost of a new bike and accessories

• CycleSaver – save on bike-share subscriptions and have a more sustainable commute

• Wellhub subscription to a variety of gyms and wellbeing apps

• Enhanced parental pay & leave

• 25 days holiday + bank holidays with additional days added with length of service.

  This is a remote position

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We’re looking for a Senior Data Engineer to join our Data Engineering team and play a key role in shaping how data moves through Moneybox.

Working closely with our Data Engineering lead, you’ll act as a senior technical partner and take significant ownership of our data platform, architecture and engineering standards. This is a hands-on role, but one with broad influence across Engineering and Insight.

You’ll need to be comfortable operating with a high degree of autonomy, making pragmatic technical decisions and taking ownership from problem definition through to production.

You don’t need to have worked with every technology we use, but we expect you to have strong experience with comparable technologies and the ability to learn quickly.

Essential

Desirable

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About Moneybox:

At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more: more freedom, opportunities, possibilities, and peace of mind.

Moneybox is an award-winning wealth management platform, helping nearly two million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement.

And now Moneybox is building the means to help more people in more ways - through personal financial advice. We believe that great advice should be available to everyone, at every stage of life, and that technology can help us deliver it with the care, clarity and accountability people deserve.

We're building a new kind of advice service from the ground up, and the people who join us now will help shape how millions of people plan for their future.

The Senior Coaching & Advice Service Manager leads Moneybox's team of Financial Coaches and Advice Coaches — the shared service that gives customers a human relationship alongside our digital capability, whether they're being coached through a non-advised decision or guided through our regulated advice journey.

This is a deliberately shared service. Coaches provide non-advised coaching to customers on behalf of Digital Moneybox Limited, segmented by conversation complexity and qualification level; Advice Coaches support customers through our regulated advice journey, and can flex into coaching activity based on capacity. 

You'll own the team, its competence and quality standards, and how technology — including video calls and AI — supports every customer conversation, before, during and after the call.

You will report directly to the Director of Advice, working closely with the Senior Financial Advisers and the Head of Proposition across the wider Advice leadership team.

You'll lead and grow the Coaches and Advice Coaches team end-to-end — from day-to-day people leadership and competence, through to the technology and processes that shape the customer experience they deliver.

Team leadership & competence

• Line manage the Coaches and Advice Coaches team, providing day-to-day leadership, coaching and support to a growing group of customer-facing colleagues.

• Build and own the T&C scheme for the Coaches and Advice Coaches team — training standards, sign-off criteria and record-keeping — working in partnership with the Director of Advice, who holds overall T&C oversight, so every Coach and Advice Coach is signed off for the conversations they're qualified to have.

• Design and build out development pathways and onboarding plans as the team scales, giving new joiners a fast, confident ramp and existing team members a clear route to progress.

• Manage performance against KPIs, coaching individuals and the team as a whole to consistently strong outcomes.

• Support team development plans and career conversations, including the natural progression from Financial Coach through Advice Coach towards a Financial Adviser pathway.

Customer outcomes & quality

• Own service quality across both the coaching and advice-service experience — the standards the team is held to, and how consistently they're delivered.

• Ensure the team delivers good customer outcomes consistent with Consumer Duty, across both non-advised coaching and advice-service support.

• Monitor and report against agreed SLAs and customer satisfaction scores (CSAT), identifying trends early and acting on them.

• Feed insight from customer interactions back to the wider Moneybox team — Product, Risk & Compliance, Investment and the Advice leadership team — to drive continuous improvement.

Growing the team

• Own recruitment for the Coaches and Advice Coaches team, building the pipeline and capability needed as Moneybox's coaching and advice services scale.

• Build out the Adviser & Coach Academy — a structured development and progression route from Coach to Advice Coach to Financial Adviser — so a growing share of our future Adviser recruits are homegrown from our own coaching pool.

• Forecast and plan headcount and segmentation — by qualification level and conversation complexity — against demand.

Optimising the experience with technology

• Own the end-to-end customer experience delivered by the team, and evolve it using technology — including video calls, Intercom and AI — to support customers before, during and after their conversations.

• Identify where AI and automation can improve pre-call preparation, on-call support (e.g. real-time prompts, next-best-action) and post-call follow-up, working with Product and Technology to implement them.

• Test and iterate new tools and ways of working, sharing what works — and what doesn't — with the wider team.

Essential

• Proven experience leading a customer-facing team in financial services or a similarly regulated environment.

• Track record of managing to KPIs, SLAs and customer satisfaction metrics, with a data-driven approach to improving them.

• Experience building training, competence and development frameworks for a growing team, including onboarding.

• Experience recruiting and scaling a team, including workforce planning and segmentation by skill level.

• Comfortable using technology — including video calling, CRM and AI tools — to improve customer experience, and confident identifying where new tools should be introduced.

• Level 3 certificate in Financial Services (or equivalent), or RO1 & RO4, with a genuine commitment to working towards a Level 4 qualification if not already attained.

• Strong understanding of Consumer Duty and a genuine instinct for good customer outcomes.

Desirable

• Level 4 qualification in Financial Planning (or equivalent) already attained.

• Experience operating in a digital-first advice or coaching model.

• Experience partnering with Product or Technology teams to design AI-supported customer journeys.

• Background working alongside, or within, a regulated advice team (Financial Advisers, Paraplanners).

Team leadership, coaching huddles, T&C reviews and cross-functional work with the wider Advice team.

Expect a regular cadence of 1:1s, coaching huddles and QA reviews with your team, alongside cross-functional work with Product and Technology on the tools that shape the customer experience.

• Opportunity to join a fast-growing, award-winning and super ambitious company

• Work with a friendly team of highly motivated individuals

• Be in an environment where you are listened to and can actually have an impact

• Thriving collaborative and inclusive company culture

• Company pension scheme

• Company bonus scheme

• Home office furniture allowance

• Personal Annual Learning and Development budget

• Private Medical Insurance

• Health Cash Plan – cashback on everyday healthcare like dental and opticians

• Cycle to work scheme – spread the cost of a new bike and accessories

• CycleSaver – save on bike-share subscriptions and have a more sustainable commute

• Wellhub subscription to a variety of gyms and wellbeing apps

• Enhanced parental pay & leave

• 25 days holiday + bank holidays with additional days added with length of service.

  This is a remote position

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Job Brief 

At Moneybox, our mission is to give everyone the means to get more out of life. This role will be responsible for our payments & transfers products and features. Ensuring customers can seamlessly and easily navigate and manage their payments and transfers, delivering efficiency and scale as we grow.

We’re an award-winning wealth management platform, helping over 1.5 million people build wealth throughout their lives, whether they’re saving, investing, buying their first home, or planning for the future.

In our Core Product Team, we look after the platforms, intelligence, and propositions that help every customer grow long-term wealth.

We’re guided by our belief that wealth isn’t about the money, it’s about the means to more - more freedom, opportunities, possibilities, and peace of mind.

We’re looking for a Product Manager to join our Core Product Team, helping shape how customers create, manage and execute payments and transfers. 

This role will be focused on both improving and enhancing the customer experience and ensuring our operational processes remain efficient and secure. You’ll span design & execution of new features and services, whilst experimenting with journey improvements plus building the back-end functionality and systems that support our infrastructure.

Reporting to the Head of Product for Core, you’ll work closely with Engineering, Design, Compliance, Operations, Marketing, Insight, and Customer Support to identify customer problems, shape product improvements, and deliver simple, effective, and compliant experiences.

This role would suit someone who is customer-focused, structured, analytical, and comfortable working with complex financial products. You don’t need to be a payments expert from day one, but you should be motivated to build strong domain knowledge and help customers feel more confident about navigating their finances.

Essential

Nice to have  

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We're looking for a senior Marketing Insight & Analytics Lead to join the Data & Insight team on a fixed-term basis. This role is dedicated to supporting our Marketing function, acting as the analytical and technical centre of gravity for everything from campaign measurement to martech data infrastructure.

Working closely with Marketing, Analytics Engineering, Data Engineering and Product Engineering, you'll translate the findings of our ongoing MarTech audit into clear data and measurement requirements, helping shape the technical foundations of a more sophisticated marketing analytics ecosystem.

Essential

Desirable

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Moneybox engineering serves more than 2M customers and runs a live service handling over 20M API requests a day. We have agreed a company-wide AI Platforms strategy, backed by a business case, and we are now building the team to deliver it. This is a newly created function and you will be its first hire.

The Head of AI Platforms & Deployment is a player-manager role reporting to the Engineering Director, owning both sides of that strategy: the AI Platforms capability pillars (control, monitoring and sandboxing; agentic workflow orchestration; knowledge capture) and the AI Deployment team of forward-deployed engineers who put AI to work on real business problems. You will be hands-on from day one - enabling business deployment of AI with the tools we have today - whilst also building and delivering a business-driven, multi-year AI platforms strategy and hiring and managing the team that executes it.

Why now:

• AI offers Moneybox significant opportunities, and unlocking them safely means managing the risks that come with it. The controls and capabilities that make that possible (gateways, sandboxing, guardrails, monitoring, perimeter defence) need dedicated leadership to build.
• Demand for AI-enabled business systems is real and, without a safe path, goes underground. Someone must own the graduation ladder from "works for me" to owned, reviewed business system.
• We are hosting customer-facing AI models as part of our Aurora financial guidance service. Serving these safely, securely and at scale needs a dedicated engineering owner.
• We need to evolve our current Claude, Gemini and other frontier LLM deployments into a coherent, safe and effective strategic deployment platform.

Own the AI platform strategy. Risk management, horizon scanning, supplier selection and vendor management, business case ownership, and benefits realisation through a coherent, business-driven delivery roadmap that is trusted by stakeholders across Moneybox.

Build and lead the AI Deployment team. Hire, line-manage and set the engagement priorities and delivery standards for a team of forward-deployed AI engineers, working alongside embedded specialists while we hire. Grow into managing both the platform and deployment sub-teams as the function expands.

Own perimeter safety in an AI-native world. Set and own our defensive AI strategy, with execution carried out in collaboration with Tech Ops. Our Principal Cloud Architect, who owns overall cloud strategy, is a key partner.

Own AI platforms and costs. Harnesses, tooling, cost management, forecasting and optimisation (including usage-based pricing shifts), and the staff access model. This includes:

Own model hosting and scaling. Hosting and scaling for AI and model workloads, including the customer-facing models behind our Aurora financial guidance service, with execution in collaboration with Tech Ops. Model safety and performance for customer-facing AI is shared with our Decisioning and Data Science teams: they own what happens inside the model, you own everything surrounding it.

Enable the do-ers. Give departments a working answer for using AI today - clear guardrails on what is allowed now and fast risk assessment rather than blanket restriction - and make sure demand arrives through the front door.

This role is explicitly not ML model development or data science, general cloud infrastructure ownership, or general engineering delivery - although our squads and engineering leads are customers of the platforms you build.

Essential

Desirable

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Moneybox serves more than 2M customers and runs a live service handling over 20M API requests a day. We have agreed a company-wide AI Platforms strategy and are building a new AI Deployment team to deliver on it. This is the first of several Senior AI Deployment Engineer hires, reporting to the Head of AI Platforms & Deployment.

You will be a forward-deployed senior engineer who unlocks AI-driven solutions to business problems: an expert in deploying AI and using it safely, not an ML modeller. The work is mainly Python across the modern AI engineering stack - harness engineering, skills and tool building, agent workflows and orchestration, agent hosting and sandboxing, guardrails, evals, RAG and context engineering, and tokenomics (cost, latency, model selection). Production-grade LLM system experience is the core requirement.

You will work on three types of project:

• Departmental engagements. Embed with departments to AI-enable tasks and processes in a more sophisticated way than "just ask Claude" - for example, Python pipelines where one step is an LLM API call - delivering real incremental value with each engagement and transforming working patterns into load-bearing, AI-enabled business processes.
• Customer-facing AI deployment. Deploy and integrate AI components built by our ML and Decisioning teams into production: the engineering implementation layer between a working model and a live customer feature.
• AI platform capabilities. Work with the AI Platforms team to turn engagement patterns into safe, increasingly self-serve company-wide tooling.

Departments across Moneybox are already building AI tools themselves - we want to provide them with a safe path to load-bearing use at scale. This role catches that demand and matures it properly.

In your first three months we expect your first departmental engagements to be selected on feasibility and delivered with measurable business value - time saved, cost avoided, risk removed - and at least one ML-built capability deployed to production with proper evals, monitoring and cost controls.

This role is explicitly not ML model training or data science, and it is not a chatbot-prompting generalist: this is production software engineering with AI at its core.

Essential

Desirable

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Being a Director at Moneybox doesn’t just mean you own and manage your function, it means you play a vital role in helping define company strategy through cross-functional steering committees, quarterly planning meetings, and management committees. Moneybox has thrived owing to its strong culture; as a Director, you are core in helping maintain this culture through living and promoting the Moneybox values.

The role is a trusted advisor to the VP Finance, but also has direct exposure to our Chief Executive Officers and Chief Operating Officer. You’re expected to deliver in the role:

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Job Brief

We’re looking for a Data Product & Analytics Engineering Senior Manager to join the Data & Insight team on a permanent basis. This role is dedicated to lead a team of four Analytics Engineers and own the roadmap for the development of our analytical data products. 

You will be responsible for identifying, shaping and prioritising the data capabilities we need, orchestrating their delivery across multiple teams, and leading the Analytics Engineers who will design and implement them. This role combines Data Product Management, Analytics Engineering leadership and data architecture. 

Lead the Analytics Engineering team 

Own the Analytics Engineering roadmap.  

Own data products end-to-end.   

Essential

If you meet most but not all of the above, we’d still encourage you to apply. 

Desirable

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Purpose of the Role 

Motortech AI is growing across dealer groups, OEM programmes and international markets. The business does not yet have a formal presales function or established presales structure. This role provides dedicated customer-facing sales and technical support while helping the business introduce practical, consistent and repeatable ways of working.

The Solutions Consultant works closely with sales, product, implementation and senior technical colleagues to support customer discovery, product demonstrations, solution discussions and proposal development. The role combines commercial awareness with practical technical knowledge, helping customers understand how AIME can address their needs while ensuring requirements, assumptions, risks and dependencies are captured clearly.

The role will help develop early presales templates, materials and working practices through hands-on experience. Accountability for overall presales strategy, complex architecture decisions and high-risk commercial decisions remains with senior leadership and relevant specialists. The Solutions Consultant is expected to manage assigned activities with appropriate autonomy, use emerging standards and previous examples wherever possible, and escalate unfamiliar, strategic or technically complex matters promptly.

•  Support qualified sales opportunities by participating in customer meetings, discovery sessions, solution discussions and follow-up activities.

•  Conduct structured discovery to gather customer objectives, business requirements, technical requirements, operational constraints, integration needs and success criteria.

•  Prepare and deliver product demonstrations that connect AIME capabilities to the customer’s business and operational priorities.

•  Work with sales colleagues to understand opportunity context, qualification information, stakeholders and agreed next steps, and complete assigned presales actions within agreed timescales.

•  Translate customer requirements into clear presales outputs, including discovery summaries, solution descriptions, proposals, integration assessments, scope inputs, presentations and RFP responses.

•  Explain product capabilities, APIs, data flows and standard integration approaches clearly to technical and non-technical stakeholders.

•  Assess standard and moderately complex integration requirements using available product information, technical documentation, prior examples and guidance from specialists.

•  Identify technical, delivery or commercial risks and escalate novel integrations, strategic OEM requirements or material areas of uncertainty to the appropriate senior colleague.

•  Respond to routine technical questions and common customer objections using product knowledge and agreed messaging, seeking specialist support where required.

•  Maintain accurate records of customer requirements, decisions, risks, actions, assumptions and technical dependencies throughout the sales cycle.

•  Prepare structured handover documentation for implementation, including agreed scope, requirements, stakeholders, open questions and dependencies, and support the transition at contract signature.

•  Help establish practical presales foundations by contributing to discovery templates, demo materials, proposal content, FAQs, integration guidance, handover checklists and objection-handling resources.

•  Test and refine emerging presales materials through use, capture lessons learned and recommend straightforward improvements to senior stakeholders.

•  Share recurring customer requirements, integration themes, product gaps and sales feedback with product, implementation and technical colleagues.

•  Build and maintain knowledge of AIME, relevant Keyloop products, customer environments, automotive retail processes and the technologies used in the role.

•  Relevant experience in a customer-facing B2B SaaS, software or technology environment, ideally involving solutions consulting, technical sales, sales engineering, implementation, customer success or technical account management.

•  Experience supporting sales opportunities through customer discovery, product demonstrations, technical discussions, workshops, proposal development or solution scoping.

•  Practical understanding of APIs, software integrations, data flows and common enterprise systems such as CRM, DMS or ERP platforms.

•  Experience gathering, documenting and translating customer business and technical requirements into clear outputs for commercial and technical audiences.

•  Understanding of the stages of a B2B sales cycle and the contribution presales activity makes to customer evaluation and opportunity progression.

•  Experience communicating with commercial, operational and technical stakeholders and adjusting the level of detail to suit the audience.

•  Experience working in an environment where processes, templates or ways of working are developing, with evidence of contributing practical improvements.

•  Experience using CRM, presentation, demonstration or sales-enablement tools is desirable.

•  Experience in automotive technology, dealer systems, OEMs, franchise groups or automotive retail would be advantageous but is not essential.

•  Customer-focused and commercially aware, with the ability to connect customer needs to relevant product value.

•  Confident in preparing and delivering product demonstrations, solution presentations and structured discovery conversations.

•  Able to explain technical concepts clearly to non-technical audiences and translate business requirements for technical colleagues.

•  Sound technical judgement when reviewing standard integration requirements, technical documentation and previous solution examples.

•  Able to solve straightforward and moderately complex presales problems using experience, established methods and guidance, while recognising when escalation is required.

•  Strong written communication, including discovery summaries, proposals, solution descriptions, RFP responses and handover documentation.

•  Well organised, with the ability to manage several assigned opportunities, actions and deadlines while maintaining accuracy and context.

•  Collaborative and comfortable working across sales, product, implementation and technical teams in an evolving environment.

•  Practical and improvement-focused, with the ability to help create useful templates and materials without assuming ownership of overall functional strategy.

•  Curious and adaptable, with a commitment to developing product, industry, sales and technical knowledge.

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As a Senior Software Engineer, you'll be at the heart of product development and delivery. Building customer-facing AI agents that drive our platforms and creating omnichannel communication experiences that puts agentic conversations in the hands of consumers.

You'll work across the full stack, from backend services and agent orchestration logic to the interfaces customers experience. You’ll play a hands-on role in defining how we architect and scale our platform using cloud technologies and you'll be working close to the cutting edge of agentic AI, designing agents that reason, take action, and handle complex, multi-step interactions.

● Design, build, and iterate on customer-facing AI agents using Python and Node.js, including orchestration, tool use, memory, and conversation logic.

● Contribute to backend services using NestJS, and PostgreSQL, and Vector databases with a focus on reliability, maintainability, and scale.

● Help develop our omnichannel platform that enables seamless conversations across multiple communication channels (web, messaging, voice, and beyond).

● Collaborate closely with product, design, and data teams to shape what agents do and how they work.

● Define technical patterns and best practices as we scale our agentic systems globally.

● Participate in code reviews and contribute to a culture of thoughtful, high-quality engineering.

● Strong professional experience with TypeScript across the stack. Node.js on the backend, React on the frontend.

● Solid understanding of backend architecture: API design, service patterns, and database modelling with PostgreSQL.

● Experience building or working closely with LLM-powered or agentic systems using Python. Prompt engineering, tool use, RAG, agent orchestration frameworks, or similar.

● Proficiency with AI-assisted development tools (e.g. GitHub Copilot, Cursor, Claude Code).

● 5+ years experience delivering software products at scale.

● A product-focused mindset, you think about users and outcomes, not just code.

● Strong communication skills, you can articulate technical decisions clearly to engineers and non-engineers alike.

● Experience with agent frameworks such as LangChain, LangGraph, AgentCore or similar.

● Familiarity with streaming, real-time, or event-driven architectures.

● Background in automotive, dealership tech, or B2B SaaS.

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The Professional Services Domain Lead is a senior PS leader with end-to-end accountability for performance, commercial execution, and delivery quality within their domain. The Domain Lead is the authoritative voice on how Keyloop's domain products are scoped, sold, delivered, and continuously improved. They work alongside Regional Delivery Managers to drive consistent execution, and with Product, Engineering, and Sales to ensure the domain portfolio is commercially compelling, operationally fit for purpose, and delivered with repeatability at scale.

Operating globally and cross-functionally, this role drives the domain's PS execution, ensuring a tight interlock with all functions within the domain to execute on the domain's mission, whilst driving and adopting the core PS standards in delivery excellence. The domains are a critical operating model with the responsibility to deliver the Keyloop Fusion growth plan specific to their domain.

Underpinning everything is a commitment to customer outcomes — ensuring every engagement drives meaningful software adoption and delivers the business value customers contracted Keyloop to provide

1. Domain Performance & Commercial Execution

• Own the commercial performance of the domain across all regions — revenue, margin, utilisation, and time to value.

• Drive domain pipeline in partnership with Sales and Account Management; contribute to scoping, commercial positioning, and SOW governance to ensure engagements are profitable, deliverable, and set up to achieve customer outcomes from day one.

• Lead domain performance reviews; hold a clear view of in-flight delivery risk, forecast accuracy, and margin at all times.

• Identify and pursue growth opportunities within the domain — upsell, expansion, and new use cases — recognising that customers who achieve strong outcomes on the Keyloop Fusion platform are Keyloop's most powerful commercial lever.

• Ensure PS days within Keyloop Traction programmes and Customer Success Plans are correctly scoped, tracked, and delivered to commercial commitments within the domain.

2. Fusion & Keyloop Platform: Commercial & Delivery Performance

• Drive the commercial performance of the domain's Keyloop product portfolio — spanning the relevant Fusion and Keyloop DMS products within scope — ensuring domain delivery contributes to PS revenue, margin, and time to value targets.

• Own the PS delivery proposition for the Keyloop products within the domain: ensure engagements are correctly scoped, commercially structured, and delivered to a consistent, repeatable standard that drives genuine customer outcomes — not just project closure.

• Work with Sales and Account Management to position domain-relevant Keyloop product implementations compellingly — translating product capability into clear commercial value and realistic delivery commitments.

• Partner with Product and Engineering to ensure Keyloop Fusion platform products within the domain are implementation-ready: surfacing gaps in delivery readiness, configuration complexity, and integration requirements.

• Ensure consultants across all regions are equipped to deliver the relevant Keyloop product engagements within the domain confidently — with the methodology, tooling, and domain knowledge to execute at scale.

3. Delivery Excellence & Methodology

• Define and own delivery methodology, reference configurations, and reusable solution components for the domain — ensuring consistency, quality, and accelerated time to value across all engagements.

• Ensure domain delivery is outcome-validated, not just task-completed — every engagement should close with evidence that the customer is using the Fusion platform effectively and has achieved the outcomes they were promised.

• Partner with Regional Delivery Managers to ensure high-quality, consistent execution of domain projects globally; act as the escalation point for complex, early adopter, and at-risk engagements.

• Drive down rework and delivery variance by building repeatable, well-documented delivery patterns that consultants can execute without reinventing the wheel.

• Lead domain input into Keyloop Traction tier design — ensuring Launch, Accelerate, and Supercharge tier definitions reflect realistic, high-quality domain delivery with clear customer outcome criteria at each tier.

4. Customer Outcomes, Adoption & Success

• Champion Keyloop's mission to set customers up for success — ensuring every domain engagement is designed, delivered, and measured with that outcome at its centre.

• Define what good looks like for customer software adoption within the domain: the benchmarks, adoption milestones, and outcome indicators that signal a customer is genuinely succeeding on the Fusion platform.

• Ensure adoption and outcome validation is built into domain delivery methodology — not left to Customer Success to pick up post go-live.

• Work closely with Customer Success to track domain customers through the adoption curve; identify patterns where customers are underperforming against expected outcomes and feed those insights back into delivery approach.

• Ensure smooth, knowledge-rich handovers from PS delivery into Customer Success and Support.

• Use customer outcome data to continuously improve domain delivery.

5. Cross-Functional Collaboration

• Product: Provide structured, evidence-based feedback from PS and customer engagements to influence the domain roadmap.

• Engineering: Work with R&D and Fusion platform engineering to ensure solution feasibility, delivery scalability, and that products are ready for implementation at pace.

• Sales: Support commercial conversations, scoping reviews, and customer-facing positioning for domain-specific engagements.

• Customer Success & Support: Ensure smooth handover from PS delivery into CS and Support; share domain knowledge that helps CS and Support teams accelerate adoption.

• PS Ops: Collaborate on forecasting, capacity planning, and tooling to ensure domain activity is accurately reflected in operational reporting.

6. Capability Building & Knowledge

• Own the domain knowledge base within PS — ensure consultants across all regions have the skills, materials, and structured training needed to deliver domain engagements confidently.

• Identify capability gaps within the global PS delivery community for the domain; design and implement targeted development to close them.

• Build and maintain a domain centre of excellence: best practices, lessons learned, delivery patterns, and configuration guides.

• Drive the onboarding and accreditation of co-delivery partners and GDC teams on domain delivery standards.

7. Automation, Digitisation & Continuous Improvement

• Lead the identification and implementation of automation opportunities within domain delivery.

• Monitor delivery performance data to surface patterns, bottlenecks, and improvement opportunities; translate insight into action.

• Champion a continuous improvement culture within the domain: structured retrospectives, feedback loops from customers and consultants, and rapid iteration on what isn't working.

• Contribute to Keyloop PS thought leadership — bringing domain expertise to market positioning, customer education, and internal capability.

Essential

• Senior leadership experience in Professional Services within a SaaS or enterprise software environment.

• Demonstrable commercial acumen: experienced in revenue management, margin accountability, scoping, and contributing to the sales cycle.

• Deep domain expertise within the relevant Keyloop product area — able to operate as the authoritative voice on implementation approach, configuration, and customer outcomes.

• Proven ability to drive delivery consistency across geographically distributed teams.

• Strong cross-functional influencing skills: able to work effectively with Product, Engineering, Sales, and CS without direct authority.

• Experience operating in or contributing to hub or centre-based delivery models.

• Data-driven: uses performance insight to manage, improve, and hold teams to account.

Desirable

• Knowledge of the automotive dealer or vehicle retail industry.

• Experience with productised PS frameworks and tiered onboarding models.

• Familiarity with delivery automation tooling and digitised project delivery workflows.

• Experience with the Keyloop Fusion platform, Fusion products, or Keyloop DMS solutions.

What 'Great' Looks Like in This Role

• Owns the domain like a P&L — clear on the numbers, the risks, and what needs to happen next.

• The go-to person for Regional Delivery Managers when a domain engagement is complex, at risk, or commercially sensitive.

• Trusted by Product and Engineering to represent what customers actually need — not just what consultants find hard.

• Builds a domain delivery community that raises its own bar — through shared knowledge, honest retrospectives, and high standards.

• Treats customer outcomes as the real definition of delivery success — every engagement is measured by whether the customer is genuinely succeeding on the Fusion platform, not just whether the project closed.

• Brings commercial and delivery insight to every cross-functional conversation.

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The PS Operations Director is the CDO's execution partner on both operational performance and strategic transformation. This is one of the most senior and consequential roles in Keyloop PS — responsible for running the operational engine of the PS organisation while simultaneously driving the Services 2.0 change agenda that will take PS from a cost centre to a growth engine.

Day to day, this role owns the operational infrastructure that keeps PS performing: financial reporting, resource management, utilisation, commercial governance, and the Services Sales Desk. Strategically, this role owns the execution of the transformation roadmap — workforce distribution into RDCs and GDCs, productised services operationalisation, AI and automation adoption, and the operating model changes that will deliver Keyloop's PS margin and growth targets.

The PS Operations Director is a change agent and operational executor — as comfortable driving a transformation programme as owning the weekly performance cadence. This role sets the pace for the PS organisation, holds it to account, and ensures the distance between strategy and execution is as short as possible.

1. CDO Execution Partner: Operations & Strategy

• Operate as the CDO's primary execution partner — translating strategic priorities into operational plans, owning delivery against them, and keeping the CDO informed and ahead of issues.
• Own the PS operational rhythm: weekly and monthly performance reviews, scorecard management, initiative tracking, and exec reporting — ensuring the CDO has the right information at the right time, without having to chase it.
• Lead the Services 2.0 transformation programme on behalf of the CDO — coordinating workstream owners, tracking milestones, resolving blockers, and maintaining momentum across all transformation initiatives.
• Develop and maintain the PS scorecard and North Star metric framework; ensure targets are current, data is trusted, and progress is visible.
• Prepare CDO-level content for board, investor, and executive audiences — including PS performance packs, transformation progress updates, and strategic proposals.
• Act as a decision-making proxy for the CDO where appropriate — trusted to represent JW's position and priorities across the PS organisation.

 

2.  Financial Performance & Commercial Discipline

• Own PS financial reporting in partnership with the PS Finance Business Partner: revenue, margin, utilisation, and forecast accuracy across all regions — ensuring leadership has a trusted, timely view of financial performance at all times.
• Drive commercial governance across PS: discount approval framework, SOW standards, pricing adherence, and free-of-charge tracking and approval.
• Own and operate the Services Sales Desk — central intake for all services sales requests, scoping routing, and discount governance. Auto-approve within defined parameters; escalate only what requires CDO decision.
• Lead PS budget planning and reforecasting cycles in partnership with the PS Finance Business Partner; maintain cost discipline across the PS cost base.
• Track and improve services attach rate, average deal value, and margin per engagement.
• Ensure the ARR services commercial model is operationally embedded — CSP billing, subscription tracking, and renewal visibility are all clean and accurate.
• Ensure standard day rates are published, communicated to the sales organisation, and adhered to across all new engagements.

 

3.  Workforce Strategy & Delivery Centre Execution

• Own Keyloop's PS workforce distribution strategy — driving the planned migration of PS headcount into Regional Delivery Centres (RDCs) and Global Delivery Centres (GDCs) to achieve target cost and capability distribution.
• Manage the headcount plan: in-geography vs. centre-based ratios, hiring approvals (non-centre hires require CDO sign-off), and headcount cost vs. budget.
• Build and grow GDC capabilities across PS functions — project management, technical services, data migration, and consulting — in partnership with Regional VPs and Domain Leads.
• Lead the PS workforce transformation milestones: FY26 27% GDC, FY27 45% GDC, FY28 60% GDC — own the plan, track the progress, and remove the blockers.
• Partner with HR and Talent Acquisition to build talent pipelines into centres; ensure GDC teams are onboarded, developed, and integrated into Keyloop delivery culture.

 

4.  Productised Services Operationalisation

• Own the operational implementation of Keyloop's productised services portfolio — Keyloop Traction, Keyloop SureStart, and Customer Success Plans — ensuring all required operational infrastructure is in place for each product to be sold and delivered consistently.
• Define and maintain the services catalogue, SKUs, and standard rate card; ensure pricing is current, published, and being used by the sales organisation.
• Implement and manage the standard SOW process — single quoting process, correct product selection, and commercial parameters enforced before deals are contracted.
• Track packaged delivery adoption: % of new deals quoted from standard packages vs. bespoke; drive the trend toward Keyloop's 75% packaged delivery target.
• Own sales enablement on productised services in partnership with the CRO — ensuring the sales organisation can articulate and sell Traction and SureStart confidently, and that enablement sessions are delivered and tracked.
• Agree GTM timeline for productised services with the CRO and CPO; own the operational plan to deliver it.

 

5.  PS Transformation Agenda

• Execute Keyloop's Services 2.0 transformation roadmap — owning the programme plan, workstream coordination, and delivery accountability across all transformation initiatives.
• Drive the AI and automation agenda within PS: identify opportunities, coordinate the AI task force, define the structured learning path for task force members, pilot use cases, and operationalise tools that reduce delivery overhead and accelerate time to value.
• Own PS document automation as an early AI priority — automating the production of standard sales and services documents (SOWs, project initiation, handover packs) to reduce manual effort and improve consistency.
• Lead the digitisation of PS delivery workflows — from order management and resource scheduling through to project reporting and customer outcome tracking.
• Own change management across the PS transformation: stakeholder communication, adoption tracking, and resistance navigation to ensure new ways of working land and stick.
• Identify and implement operational improvements that directly improve PS operating margin — with a clear line of sight from initiative to P&L impact.
• Maintain the PS transformation roadmap as a living document: updated, prioritised, and aligned to Keyloop's FY targets and PS North Star metrics.

 

6.  Operational Infrastructure & Reporting

• Own the PS operational cadence: weekly utilisation reviews, monthly P&L and scorecard reviews, quarterly operational reviews — ensure each is well-structured, data-driven, and action-oriented.
• Own and operate the PS KPI framework across two lenses — Run the Business (revenue, margin, utilisation, portfolio RAG, TTV, NPS, backlog, FOC, headcount) and Change the Business (eNPS, packaged delivery %, recurring services %, AI adoption, GDC %, SureStart adoption, transformation progress) — ensuring every metric has a named owner, a live data source, and appears in a consistent exec report pack issued monthly to the ELT and board.
• Build and maintain PS reporting infrastructure: all metrics live, automated where possible, and trusted. Eliminate manual data compilation — the exec pack should be generated, not assembled.
• Own the PS NPS programme: ensure project NPS is tracked across all regions, feedback loops are closed, and NPS data informs delivery improvement. North Star target: >40.
• Own the eNPS baseline and improvement plan in partnership with HR — ensure pulse survey cadence is in place, results are acted on, and the PS team's engagement trajectory is moving in the right direction from the current -8 baseline.
• Implement and manage standard operating procedures across PS — utilisation management, FOC approval, project health tracking, backlog management, time to start, and services sales governance.
• Own the PS tooling stack in partnership with IT and the CTO — ensuring PS teams have the systems they need to operate efficiently and that data flows correctly between them.
• Ensure backlog reporting is clean and actioned: volume, value, age, and scheduled vs. unscheduled visibility across all regions.

 

7.  Cross-Functional Engagement & Stakeholder Management

• Act as the PS interface with Finance, Sales, Product, and Customer Success on operational and commercial matters.
• Partner with the CRO on services GTM alignment: commission plan design, services attach incentives, and Sales team enablement on productised services.
• Partner with the CFO and PS Finance Business Partner on PS financial model evolution: ARR services commercial model, workforce cost arbitrage, and productivity metrics.
• Represent PS operational performance to the CDO, CEO, and board as required — with the credibility and data fluency to hold the room.

Essential

• Senior operational leadership experience in Professional Services within a SaaS or enterprise software environment.
• Proven track record running large-scale PS operations: financial reporting, resource management, commercial governance, and operational cadence.
• Experience leading or executing major transformation programmes — operating model change, workforce redistribution, productisation, or digital transformation.
• Strong commercial acumen: P&L ownership, financial modelling, pricing, and discount governance.
• Demonstrated ability to operate as a strategic execution partner to a senior leader — trusted to act, decide, and represent where needed.
• Data-driven: builds reporting infrastructure, works from insight, and manages by numbers not narrative.
• Strong cross-functional influencing skills: drives change and adoption across teams without direct authority.
• Executive-level communication: able to prepare and present at board and investor level with confidence.

 

Desirable

• Knowledge of the automotive dealer or vehicle retail industry.
• Experience in a PE-backed, high-growth SaaS environment with aggressive transformation targets.
• Familiarity with AI and automation tooling in a PS delivery context.
• Background in management consulting or operational transformation.

What 'Great' Looks Like in This Role

• The CDO never has to chase an update — they already have the right information, framed the right way, before they need it.
• The PS operational engine runs smoothly and visibly: every key metric is live, trusted, and acted on.
• The transformation roadmap moves. Initiatives don't stall — blockers are named, owned, and resolved.
• Commercial discipline is felt across PS: discount governance, SOW standards, and pricing adherence are the norm, not the exception.
• The GDC migration is on track and the centres are genuinely integrated into PS delivery — not an afterthought.
• The PS Ops Director is known across Keyloop as a credible, commercially sharp operator who gets things done.

 

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We are looking for an experienced contractor to lead the analysis, design and execution of a data migration from one Salesforce instance (source org) to another (target org), using Microsoft SQL Server as the staging and transformation layer. You will own the end-to-end migration data workstream: profiling source data, mapping objects and fields, building transformation logic, loading and reconciling data, and supporting cutover.

This is a hands-on, delivery-focused role. The right person will combine strong Salesforce data model knowledge with proven, real-world experience of moving data between orgs safely and accurately. The role can be filled at Data Analyst or Data Architect level depending on the candidate’s experience; architect-level candidates will additionally be expected to shape the overall migration approach and standards.

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We are looking for an experienced contractor to lead the analysis, design and execution of a data migration from one Salesforce instance (source org) to another (target org), using Microsoft SQL Server as the staging and transformation layer. You will own the end-to-end migration data workstream: profiling source data, mapping objects and fields, building transformation logic, loading and reconciling data, and supporting cutover.

This is a hands-on, delivery-focused role. The right person will combine strong Salesforce data model knowledge with proven, real-world experience of moving data between orgs safely and accurately. The role can be filled at Data Analyst or Data Architect level depending on the candidate’s experience; architect-level candidates will additionally be expected to shape the overall migration approach and standards.

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The Opportunity

What You'll Do

The Skills You'll Have

Enterprise Sales

• Demonstrates evidence of selling in the Middle Eastern markets
• Strong evidence of success selling complex SaaS solutions across mid-market, large, and enterprise accounts, ideally in Telecom, Energy, or adjacent infrastructure sectors.
• Can walk through, in detail, how you navigate a complex enterprise SaaS deal to a win and the role you personally play in it.
• Won high-value SaaS deals ($300k+ ARR) by navigating complex buying centres and influencing executive stakeholders.
• Knows when to bring in the right partners based on deal strategy.
• Defines and executes territory plans against a named top-account list, including Sitetracker's priority Middle Eastern accounts under our go-to-market strategy.
• Executes within MEDDPICC or a comparable methodology, holding rigour and velocity across every cycle.

Consultative Sales

• Researches effectively: understands how a target company makes money, where it aligns to our value proposition, and who the stakeholders are.
• Drives the conversation around product and unique value, knows the proof points, and ties platform capability directly to business outcomes.
• Builds credible business cases and ROI models for prospects, including the economics of AI-driven automation, not just software seats.
• Plays back the financial impact of the solution and presents commercial offers anchored to that business case.
• Acts as a challenger and trusted advisor by knowing the customer's industry and business well.

Entrepreneurial Mindset

• Runs the territory like its CEO. Owns the actions, owns the decisions, and moves with speed and urgency.
• Builds and sustains a healthy (5x) pipeline and drives opportunities through the full cycle to a win.
• Leads a cross-functional account team (SDR, SE, Product, Delivery, Legal, CSM) through complex cycles and creates alignment between our team and the customer's.
• Builds for the long term, focusing on durable deals that last.

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<p>Sony Music’s<strong> Product, Design, Engineering and Global Operations (PDEGO)</strong> team is&nbsp;looking for a <strong>Senior Software Engineer to join our Permissions Platform team</strong> in our&nbsp;King’s Cross London office.</p> <p>As a Senior Engineer, you’ll collaborate with the team lead to shape the technical direction and delivery of products that empower artists and record labels around the&nbsp;world. You’ll combine hands-on engineering with technical leadership, working closely&nbsp;with Product, Design, and Engineering partners to turn complex needs into reliable,&nbsp;scalable solutions. You’ll build performant scalable solutions, collaborate with other&nbsp;engineers, and help your team deliver meaningful outcomes for our users.</p> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <h2><strong>What you'll do:</strong></h2> <p>● Collaborate on the technical design and delivery of products within a&nbsp;cross-functional team, connecting engineering decisions to user needs and&nbsp;business priorities.<br>● Develop across our technology stack, writing clean, tested, maintainable code&nbsp;and setting a high standard for engineering quality.<br>● Balance scalability, reliability, security, and performance with pragmatic&nbsp;delivery.<br>● Partner closely with Product and Design to understand requirements, assess&nbsp;trade-offs, and break complex initiatives into clear, achievable milestones.<br>● Participate in technical design discussions and code reviews, communicating&nbsp;decisions clearly and building alignment within your team.<br>● Drive improvements to testing, observability, deployment practices, and&nbsp;operational reliability.<br>● Share knowledge and contribute to a collaborative culture of continuous&nbsp;learning and technical ownership.</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><strong>Who you are:</strong></h2> <p>● You bring 8+ years of software engineering experience.<br>● You have a strong track record of building and delivering full-stack web&nbsp;applications; we use TypeScript, React, GraphQL, and Python.<br>● You have experience designing microservices and APIs, with a strong&nbsp;understanding of REST, HTTP, OAuth, and related standards.<br>● You bring strong knowledge of AWS cloud technologies and experience building&nbsp;and operating reliable production services.<br>● You understand how to improve application performance, page load times, and&nbsp;reliability.<br>● You champion automated testing, including unit and integration tests, and&nbsp;practical engineering standards that help teams deliver confidently.<br>● You communicate clearly with technical and non-technical partners, explaining&nbsp;complex ideas and helping teams make informed decisions.<br>● You’re comfortable working in an agile, product-led environment, navigating&nbsp;ambiguity, and balancing longer-term technical goals with immediate priorities.<br>● You enjoy mentoring others and creating an environment where engineers can&nbsp;contribute ideas, take ownership, and grow.</p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><strong>What we give you:</strong></h2> <p><span data-contrast="auto">● A competitive salary and bonus scheme.<br>● Music perks, including free vinyl, gig tickets, live shows in our office, and&nbsp;opportunities to skip the queue at major UK festivals.<br>● An office environment with breathwork, yoga, and Pilates classes; monthly craft&nbsp;sessions, including perfume making, pottery, and sushi rolling; pub quizzes; and&nbsp;album and single launches.<br>● An on-site restaurant for breakfast and lunch, plus on-site baristas across two&nbsp;floors.<br>● Private healthcare and dental cover, with the option to include your family.<br>● 25 days of annual leave, plus bank holidays and our winter recess.<br>● Regular social activities, including drinks, running clubs, football teams, fantasy&nbsp;football, gigs, and a movie club.<br>● Quarterly PDEGO socials, including bowling, Formula 1, karaoke, and bingo.<br>● Discounts across other Sony brands, including electronics and movies.<br>● Entertainment and dining discounts through Tastecard, NightKey, and Gourmet&nbsp;Society.<br>● Opportunities to contribute to Sony Music’s Social Justice Fund.<br>● An inclusive, collaborative, global community where you can help fuel the&nbsp;creative journey.<br>● A modern office environment designed to support productivity, creativity, and&nbsp;teamwork.<br>● A generous pension scheme, life assurance, and income protection.<br>● Investment in your professional growth and development.<br><br></span></p> <p></p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><strong>About Us:</strong></h2> <p>At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.</p> <p>Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.</p> <p>Sony Music Entertainment is a member of the Sony family of global companies.<span data-contrast="auto"></span></p> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><strong style="font-size: 14px;">Equal Opportunities</strong></h2> <p>As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.<br><br>We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.<br><br><strong>Privacy Policy</strong><br><br>Please click&nbsp;<a href="http://tools.sonymusiccreative.com/privacy/PCP_UK.pdf" target="_blank">here</a>&nbsp;to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information.</p> <p><strong>Please note that applicants must be at least 18 years of age.</strong></p> </div> </div> </div>

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<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p>&nbsp;</p> <p><strong>So, What's the role all about?</strong></p> <p><span data-teams="true">We’re looking for an experienced Enterprise Account Executive to join our growing New Business UK&amp;I Sales team, where you’ll own the creation and conversion of high-value enterprise opportunities, engage senior decision-makers, uncover strategic business challenges, and show how our solutions can deliver measurable transformation, accelerate growth, and reshape the way organisations operate across the UK&amp;I market.</span></p> <p><strong>How will you make an impact?</strong></p> <ul> <li>Acquiring new enterprise companies from all industries within the <span data-teams="true">UK&amp;I region</span></li> <li>Building and maintaining an effective pipeline by self-directed prospecting</li> <li>Developing, maintaining and reviewing territory plans that outline how you will meet business goals</li> <li>Running full sales cycles from account planning &amp; targeted prospecting through discovery/qualification, contract negotiation &amp; close</li> <li>Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations</li> <li>Coordinating responses to RFPs/RFIs</li> <li>Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership</li> <li>Representing NiCE at trade fairs or events that are customary in the industry</li> <li>Preparing, presenting and conducting demos, presentations and customer meetings</li> <li>Using CRM effectively and consistently to track sales cycles/engagement</li> </ul> <p><strong>Have you got what it takes?</strong></p> <ul> <li>You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment</li> <li>You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase</li> <li>You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)</li> <li>Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment</li> <li>What is a salesperson without professional communication skills, and a customer-centric, personable demeanour!</li> <li>You can balance driving a sales cycle independently while leveraging internal resources</li> <li>You are comfortable leveraging a partner channel to support the sales process</li> </ul> <p><strong><span data-contrast="auto">What’s in it for you?</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:240,&quot;335572083&quot;:0,&quot;335572084&quot;:0,&quot;335572085&quot;:4278190080,&quot;469789810&quot;:&quot;nil&quot;}">&nbsp;</span></p> <p><span data-contrast="auto">Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <p data-ccp-border-bottom="0px none " data-ccp-padding-bottom="0px"><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240,&quot;335572083&quot;:0,&quot;335572084&quot;:0,&quot;335572085&quot;:4278190080,&quot;469789810&quot;:&quot;nil&quot;}">&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:240,&quot;335572083&quot;:0,&quot;335572084&quot;:0,&quot;335572085&quot;:4278190080,&quot;469789810&quot;:&quot;nil&quot;}">&nbsp;</span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">About </span></span></strong><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Cognigy</span></span></strong><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">NiCE</span> <span data-ccp-parastyle="Normal (Web)">Cognigy</span><span data-ccp-parastyle="Normal (Web)"> delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader </span><span data-ccp-parastyle="Normal (Web)">NiCE</span><span data-ccp-parastyle="Normal (Web)">, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.</span></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}">&nbsp;</span></p> <p>&nbsp;</p> <p><strong>Requisition ID: </strong>10966</p> <p><strong>Reporting into:</strong> Director Sales</p> <p><strong>Job type:&nbsp;</strong>Individual contributor</p> <p>#LI-Remote</p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p> <p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p> <p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p> <p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p> <p>&nbsp;</p></div>

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About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description

Payments is where our customers feel Allica every single day. We’ve built an award-winning business current account for established SMEs that pairs genuinely great technology with bestin-class customer experience – and goes beyond payments to make running a business’s finances simple and painless.

You’ll be part of the Payments Tribe, supporting the squads that together cover the full product. Product, engineering, design and data work side by side, in close partnership with Distribution, Operations, Compliance and Risk. Our job is to take the complex problems SMEs face, the ones the big banks have neglected for years, and solve them with simple, elegant products. If you want to see your work ship quickly and make a real difference to UK SMEs, this is the place to do it.

Role Description

• As Product Analyst, you’ll help shape and deliver our Business Rewards Account and its card and payment features, working alongside the Senior Product Owner and the wider Tribe.

• You’ll turn data, customer feedback and business requirements into clear insight and well-defined user stories, so the squads build the right things – and builds them well.

• Success looks like decisions backed by evidence, a sharp and well-prioritised backlog, and processes that are simpler and more automated than when you found them. 

• It’s a great opportunity to learn product ownership inside a high-growth bank, with real scope to grow your product career.

Principal Accountabilities

• Support the Senior Product Owner in defining and delivering features for our business current account, from discovery through to release 

• Gather, analyse and document requirements from Distribution, Operations, Compliance and Risk, turning them into clear user stories and acceptance criteria 

• Help maintain and prioritise the squad and wider Tribe backlogs, keeping them aligned to the roadmap and product and business OKRs 

• Track and report on product performance – such as balances, usage and customer behaviour – and surface insights that inform decisions 

• Gather and analyse customer feedback, then propose and lead product improvements

• Work day-to-day with engineers and designers to clarify requirements, answer questions and test what’s delivered 

• Manage relationships with key vendors to keep delivery focused and on track

• Map and improve processes, spotting opportunities to simplify and automate

• Keep product documentation, tracking and risk logs accurate and up to date, flagging issues early 

• Use AI tools to build and ship small changes to production

Personal Attributes & Experience

• Experience as a Business Analyst, Product Analyst or in a similar role (around 2+ years), ideally working on digital products in payments or financial services

• Working knowledge of UK payment schemes (e.g. Faster Payments, Bacs, CHAPS) and card payments; awareness of payments regulation is a plus

• Strong analytical and problem-solving skills, and comfortable working with data – SQL or similar is a plus 

• Great attention to detail, without losing sight of the bigger picture

• Clear, concise written and verbal communication – able to explain complex things simply 

• Organised and proactive, able to juggle priorities in a fast-moving or high-growth environment 

• Exposure to Agile ways of working and tools such as Jira and Confluence 

• Curious and keen to learn, with examples of where you’ve gone the extra mile, taken on a new challenge or stood out from your peers

• A genuine curiosity about AI, with hands-on experience of experimenting with AI tools, at work or elsewhere 

• A design-minded approach, with an eye for user experience

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities

• Options for flexible working

• Regular social activities

• Pension contributions

• Discretionary bonus scheme

• Private health cover

• Life assurance

• Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

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Customer Success Manager

🌍 About us

Plinth is a fast-growing tech startup working with charities, foundations and local government. Small and local charities are highly effective but largely hidden. They have no spare time and no spare money. We're building the tools these organisations need and shining a light on the work they do. Read more on our blog.

🚀We're growing fast. 3-4x this year. We get 7+ new clients a month and we're shipping new features every few days. This means things move quickly and your work directly shapes how we scale. You'll have real responsibility from day one.

❤️It's really impactful work. Our clients are charities and grassroots organisations across the UK, and soon internationally. When you help them succeed with our platform, you're directly amplifying their impact. Every successful onboarding means a charity spends less time fighting with their systems and more time on their actual mission.

🤝You'll work with impressive people. Our team is talented, collaborative and slightly strange(?). We value impact, speed and openness. We work in person in our office in Old Street because we genuinely enjoy each other's company (most of the time). It’s a high trust, creative space where if you think something's a good idea, you just go do it.

💼 You need to be able to:

• Work both fast and slow: You'll navigate slow public sector procurement cycles one minute, then help us ship a new feature over lunch the next. The whiplash is intense but it keeps things interesting.

• Keep it real: You'll be getting the train to community centres and youth clubs where the heating doesn't work and where the paint is peeling off the walls. It’s rarely glamourous. You need to be willing to meet clients where they are, literally and figuratively.

• Listen to problems, ignore solutions: Clients will tell you exactly what they think they need. Your job is to understand the actual problem and guide them to what will really work, even when they're convinced they already know the answer. This requires self-confidence, understanding of the platform and genuine listening in equal measure.

• Teach people: Most of our clients don't love shiny gadgets. If you're the kind of person who enjoys teaching your gran to use a smartphone, this is ideal. You need to explain some fairly complex systems clearly without being condescending and still getting user adoption

• Automate and document yourself away:🤖 We're small and growing fast. Build systems and processes that make your job increasingly redundant. There’s always plenty more to do.

• Understand the difference between "urgent" and 🚨 URGENT — When you're managing 4-8 concurrent client projects and everyone thinks their issue is critical, you need to distinguish between what must happen for launch versus what can wait. This is harder than it sounds.

• Grow with the role: we need someone who is comfortable with our clients and team doubling every 6 months. Your role will rapidly change to reflect that, but it leaves you with lots of room to grow in responsibility.

🧩 What kind of background do we think would be a good fit?

We’d expect a few years experience in something like the following:

• Coaching / Tutoring: You know how to meet people where they are and guide them to better outcomes

• Hospitality management: Service mindset, de-escalation skills, managing expectations when things don't go to plan, letting the customer think they’re right when they aren’t

• Event/production management: Used to juggling moving pieces, keeping stakeholders calm, making last-minute pivots when things go wrong

• Community organising/activism: Already comfortable in the spaces you'll be visiting, get the mission, used to working with limited resources

• Consulting: You're used to parachuting into chaos, extracting actionable tasks, and keeping multiple clients calm simultaneously

• User research/UX: Good at understanding what people actually need versus what they say they need, synthesising feedback into actionable insights

• Knowledge of the charity sector is a significant advantage, whether that’s as an employee, consultant or as a long term volunteer.

• It would also definitely be helpful if you have any technical experience to help with managing data migrations.

Importantly, This is a list of suggestions.

If you have experience in only some of this, or have only some of these skills, please do apply anyway.

📈 How can you measure your success?

• Speed of getting customers successfully using Plinth: From signed contract to actively using the platform and seeing value.

• Positive recommendations: Clients recommending us positively to their networks — it’s a big source of our growth.

• Increasing use of Plinth: Clients expanding how they use the platform over time, not just maintaining baseline usage

🧠 The role

Client Onboarding (70%) — Lead onboarding from kick-off to go-live. Break down complex projects into clear phases. Manage timelines, priorities, and expectations across 7+ new clients per month. Stay on top of new features we ship every few days. Push back when needed and teach anyone regardless of background.

Operations & Process Improvement (30%) — Audit and optimise our support systems (expect to manage Intercom chat a couple of days a week). Refine onboarding workflows. Keep documentation current. Work with engineering to communicate what's urgent versus what's just a problem. Track feature requests across clients and synthesise them into product improvements.

💵 What we offer

• Salary: £42,000 - £75,000 depending on experience

• Equity as part of your package

• Location: In-person, Old Street, London

☎️ Interview process

1. Quick (20-30 min) call with Chris as a sanity check

2. First interview with Chris and a co-founder

3. Long (2-3 hour), quite intense, in-person interview — meet the team, do tasks, respond to case studies, be challenged

4. Decision

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TLDR: Plinth builds software for charities, foundations and funders. 2,000+ UK organisations use us, we add 7+ clients a month, and we ship constantly. HR, security, legal and finance currently sit with one person. That stops working at our next size. We're hiring someone to own a chunk of it: recruitment operations, contracts and invoicing, and the paperwork behind our ISO 27001 certification. You don't need to have done security or legal work before. You need to be the kind of person who picks up something unfamiliar, works out how it should run, then runs it properly.

What you'll own

• Recruitment operations. The pipeline end to end. Keeping our tools current, booking interviews, wrangling schedules, first-pass CV screening, and working with team leads to build the tasks candidates get set. Candidates never wait on us

• Contracting and invoicing. Contracts out, chased, signed and filed. Invoices raised and paid. Unglamorous, and it matters that someone holds it

• Security administration. We're going through ISO 27001 now, and keeping a certification is more work than getting one. Reviews on a schedule, evidence that has to exist, paperwork that has to be generated. You own that calendar and it doesn't slip

• Security questionnaires. Customers send long ones and they hold up deals. You'll answer them with support from the team and our internal tooling, and build a reusable answer bank so the tenth takes an hour instead of a day. You don't need to be a security expert. You do need to be confident enough to learn out loud

• Automating the repeatable bits. A lot of this job is the same task on a loop, and a lot of it shouldn't be. Doing something by hand for the tenth time is a bug you're responsible for. You'll build the templates, automations and AI workflows that take it off your plate, then move on to harder work

• Making the role bigger. Ops is four functions and one and a half people. As we grow, you're first in line for whatever you've shown you can hold

What we're looking for

• You're the organiser. The one who books the group holiday, runs the spreadsheet and gets everyone to actually pay. That instinct is most of this job

• You'll have a go at unfamiliar work. We'll hand you a contract, a security review, or a process nobody has written down. You won't be on your own with it, but we need someone whose instinct is to attempt it, ask a colleague to check it, and be better at it next time, rather than wait to be shown

• You've probably done this shape of job. EA, team assistant, ops coordinator, office manager, practice manager. Somewhere you were the reliable centre of a lot of moving parts

• Nothing gets quietly dropped. Interviews, invoices, an ISO review and a half-finished questionnaire, all live at once, none of them missing

• You write clearly and fast. To candidates, to customers' IT teams, to a lawyer. Warm, plain, no waffle

• Discretion. You'll be close to salary data, contracts and personal information from day one

• You use AI properly. You've used Claude or similar beyond chatting: drafting, summarising, first passes at questionnaires, small workflows you built yourself. If you've touched Claude Code or automation tools, say so. It's how a small ops team keeps up with a company doubling every six months

Nice to have

• Exposure to ISO 27001, SOC 2 or Cyber Essentials, from any angle

• Experience with recruitment

• Experience with contracts, procurement or finance admin

• Charity, funder or local government background

What good looks like after a year

• Recruitment runs without the Chief of Staff touching the logistics

• ISO reviews and evidence are on schedule and audit-ready, with no scramble the week before

• Security questionnaires come back in days, from a library you built, and stop blocking deals

• The tasks you did by hand in month one are automated, templated, or gone

• You own things outright that nobody else needs to think about

Logistics

• Location: London, Old Street (4 days a week in office)

• Hours: Full time

• Salary: c.£50,000 depending on experience

• Reports to: Chief of Staff, who leads operations

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About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

About the Role

As an Enterprise Account Executive at Juicebox, you'll help drive our next stage of growth by partnering with mid-market and enterprise organizations to transform how they hire. You'll own complex sales cycles from discovery through close, working with senior Talent Acquisition, People, and Recruiting leaders to solve high-impact hiring challenges.

Our go-to-market motion is highly product-led, generating thousands of inbound leads and more than 200 demo requests every month through our free trial and demo experience. You'll focus on larger, strategic opportunities, closing £40K to £200K+ ACV deals while expanding relationships across our growing customer base of 5,000+ organizations. You'll also work closely with our founders, product, marketing, and engineering teams to influence our go-to-market strategy and help shape the future of the business.

You Will…

• Own the full sales cycle for mid-market and enterprise customers, from discovery through close.

• Partner with senior Talent Acquisition, People, and Recruiting leaders to understand their hiring challenges and deliver strategic solutions.

• Convert inbound demo requests into long-term enterprise customers.

• Identify expansion opportunities within existing customer accounts.

• Collaborate closely with product, marketing, RevOps, and engineering to improve our sales motion and customer experience.

• Share customer feedback to influence product strategy and roadmap decisions.

• Maintain accurate pipeline forecasts and CRM hygiene while consistently managing a healthy pipeline.

• Help shape and refine our enterprise go-to-market strategy as the company continues to scale.

You Have…

• 5+ years of experience closing SaaS deals in a B2B environment.

• Experience closing complex deals with annual contract values (ACVs) between £25K and £250K+.

• A track record of consistently exceeding quota (President's Club, Top Performer, Top 10%, MVP, or similar achievements).

• Experience managing multiple stakeholders and navigating longer, consultative sales cycles.

• Strong discovery, negotiation, and executive communication skills.

• A bias toward action and the ability to thrive in a fast-paced, founder-led environment.

• Located in or willing to relocate to San Francisco, with the ability to work in the office five days per week.

Bonus Points If You…

• You've sold to Talent Acquisition, People, HR, or Recruiting leaders.

• You have experience in a product-led growth (PLG) sales environment.

• You've worked on a small, high-performing GTM team where ownership and collaboration were critical.

• You have experience selling AI, recruiting, or HR technology solutions.

Perks & Benefits for all Full Time Employees

• Top-of-market compensation with meaningful equity, because everyone should share in our success.

• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm

For US Employees:

• Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.

• $2,000 annual wellness stipend to support your physical, mental, and financial well-being.

• $300/month commuting stipend to help cover the cost of getting to and from the office.

For UK Employees:

• Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access.

• £1,500 annual wellness stipend to support your physical, mental, and financial well-being

• £3,500/year commuting stipend to help cover the cost of getting to and from the office.

Compensation: £200 – £260,000 • Offers Equity • Offers Commission

• • £200 – £260,000 • Offers Equity • Offers Commission

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About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

About the Role

Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts.

Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously.

You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team and work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk.

You Will…

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.

• Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.

• Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.

• Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.

• Identify and close expansion opportunities across teams, stakeholders, and product offerings.

• Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.

• Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.

• Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

You Have…

• 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.

• Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.

• A track record of exceeding commercial goals and driving customer growth.

• The ability to manage multiple customer conversations and priorities simultaneously.

• A builder mindset and comfort operating in ambiguity before a playbook exists.

• Executive presence and confidence engaging senior stakeholders.

• Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.

   

Perks & Benefits for all Full Time Employees

• Top-of-market compensation with meaningful equity, because everyone should share in our success.

• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm

For US Employees:

• Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.

• $2,000 annual wellness stipend to support your physical, mental, and financial well-being.

• $300/month commuting stipend to help cover the cost of getting to and from the office.

For UK Employees:

• Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access.

• £1,500 annual wellness stipend to support your physical, mental, and financial well-being

• £3,500/year commuting stipend to help cover the cost of getting to and from the office.

Compensation: £140K – £180K • Offers Equity • Offers Commission

• • £140K – £180K • Offers Equity • Offers Commission

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About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

About the Role

As a Sales Development Representative at Juicebox, you'll play a critical role in driving our next stage of growth by connecting with prospective customers and building high-quality pipeline for our sales team. You'll partner closely with Account Executives, Marketing, and Product to engage Talent Acquisition leaders, People teams, and recruiting agencies with one of the fastest-growing AI recruiting platforms on the market.

This isn't a traditional SDR role. You'll help shape our outbound strategy while working in a highly collaborative, founder-led environment where your ideas can directly influence how we grow. With thousands of active customers, strong inbound demand, and significant expansion opportunities, you'll have the chance to make a meaningful impact while building a clear path toward future growth in sales leadership or closing roles.

You Will…

• Generate qualified pipeline through strategic outbound prospecting across email, phone, LinkedIn, and other channels.

• Research and engage Talent Acquisition, People, and Recruiting leaders at target organizations.

• Partner closely with Account Executives to develop account strategies and book high-quality meetings.

• Collaborate with Marketing and Product to refine messaging, outbound campaigns, and prospect engagement.

• Test new prospecting strategies and use data to continuously improve outbound performance.

• Contribute to building and refining Juicebox's outbound playbook as we continue to scale.

You Have…

• 1+ years of experience in sales, business development, or another customer-facing role.

• Strong written and verbal communication skills with the ability to engage senior decision-makers.

• Experience using CRM platforms such as HubSpot or Salesforce.

• Familiarity with prospecting tools such as Apollo, Clay, or similar platforms.

• You are highly coachable, eager to learn, open to feedback, and quick to put it into action.

• You are organized and detail-oriented, with the ability to manage competing priorities while staying on top of the details.

• You are data-driven, using metrics and insights to guide decisions, measure success, and continuously improve.

• A curiosity for testing new strategies and learning from data.

• A high level of ownership and the ability to thrive in a fast-paced, founder-led environment.

• Located in or willing to relocate to London, with the ability to work in the office five days per week in the SOHO district.

Bonus Points If You…

• You have experience selling to Talent Acquisition, People, HR, or Recruiting leaders.

• You have experience working at an early-stage startup or on a small, high-performing GTM team.

• You have experience in a product-led growth (PLG) environment.

• You have experience prospecting into B2B SaaS organizations.

• You have internship or sales experience, giving you exposure to prospecting, relationship building, or working in a fast-paced environment.

Perks & Benefits for all Full Time Employees

• Top-of-market compensation with meaningful equity, because everyone should share in our success.

• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm

For US Employees:

• Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.

• $2,000 annual wellness stipend to support your physical, mental, and financial well-being.

• $300/month commuting stipend to help cover the cost of getting to and from the office.

For UK Employees:

• Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access.

• £1,500 annual wellness stipend to support your physical, mental, and financial well-being

• £3,500/year commuting stipend to help cover the cost of getting to and from the office.

Compensation: £60K – £80K • Offers Equity • Offers Commission

• • Includes base and commission. £60K – £80K • Offers Equity • Offers Commission

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About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the Trainline Mobile Team 👋
Our Mobile Engineers build the travel companion in your pocket, the Trainline app. From the smart, seamless booking experience to the buy-flow that gets millions of people on their way, the team shapes how customers plan and take their journeys every day.
You'll be joining the Trainline Media, focused on building new experiences and unlocking revenue opportunities beyond rail ticket sales. The team helps connect customers with relevant media, advertising and partner offerings throughout their travel journey, creating value for both our customers and the business.
This is an exciting opportunity to help shape a growing area of Trainline, where engineering, product thinking and experimentation come together to deliver new experiences at scale and make a meaningful commercial impact.
Engineers work in cross-functional squads made up of iOS, Android, Web and Backend colleagues. Each squad is led by an Engineering Manager and partners closely with a Product Manager. We value open collaboration and a welcoming environment where everyone's ideas are heard.

In this role as the iOS Engineer, you will... 🚄

• Build and deliver new features for the Trainline iOS app, with a focus on Trainline Media and helping grow revenue beyond traditional rail ticket sales.

• Help shape how media, advertising and partner experiences are integrated into the app, ensuring they are seamless, relevant and valuable to customers.

• Work closely with Product Managers, Designers and engineers to experiment with new ideas, measure their impact and continuously improve the experience.

• Champion quality in everything you and your squad build, from thoughtful testing to constructive code reviews.

• Continuously improve the codebase, leaving it simpler, healthier and easier for everyone to work in.

• Keep customers at the heart of your decisions, balancing great user experiences with new commercial opportunities.

• Spot and help remove obstacles, delays and wasted effort, so your squad can keep moving smoothly.

• Contribute to technical decisions by sharing your perspective and helping shape the direction of a growing product area.

• Support your teammates through coaching and mentoring, helping others to learn and grow.

• Take ownership of the development lifecycle from code to production, including deployment and monitoring.

We'd love to hear from you if you have... 🔎

• Hands-on experience building and shipping iOS apps with Swift, SwiftUI and UIKit, and ideally some exposure to Objective-C.

• A solid understanding of architectural patterns such as MVVM and Clean Architecture, and how to apply them to build scalable, maintainable and testable apps.

• A genuine care for quality and for customers, with a track record of delivering reliable, well-tested features.

• A thoughtful approach to engineering quality, including testing, code review, maintainability and continuous improvement.

• Experience working in a cross-functional product team, collaborating with engineers, product managers and other partners to deliver customer-focused outcomes.

• Helpful experience with tools and technologies such as SPM, Tuist, New Relic, ELK, Docker, Terraform or GitHub Actions.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 

• ✔️ Own It - We focus on every customer, partner and journey 

• 🤝  Travel Together - We're one team 

• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor! 

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About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the Trainline Financial Control Team 👋

Trainline is Europe's leading independent rail platform, helping millions of travellers find and book the best value rail and coach journeys across our app, website and partner channels. Our Financial Control team sits at the heart of how we understand and run the business, owning the quality and integrity of our management accounts, balance sheet and month end processes. As Head of Management Accounts, you'll lead a team through two Senior Finance Managers, covering the P&L from Revenue to Adjusted EBITDA (one above Gross Margin, one below), acting as the go-to expert for complex accounting judgement and the person who joins the dots across Financial Control, FP&A and the wider business.

You'll scale through your team rather than through the detail, empowering them to own the underlying processes end to end while you remain accountable for outcomes and standards, acting as the escalation point for judgement calls and the driver of improvement and projects. Beyond Financial Control, you'll be a natural point of contact for cross-functional work, partnering with teams including Legal, Commercial, Product and Technology to translate complex or ambiguous problems into a clear, well documented plan. Reporting into the Group Financial Controller, you'll build broad enough knowledge across external reporting, governance, working capital and FP&A to deputise when needed, and you'll represent Financial Control with authority across the business.

In this role as the Head of Management Accounts, you will...🚄

• Lead the team within Financial Control, principally through two direct reports, acting as a role model who coaches and mentors to build capability, delegates effectively, holds the team to a high standard of delivery and keeps development and succession front of mind

• Act as a thought leader within the team, bringing structure and clarity to complex or ambiguous problems and documenting conclusions so they can be applied consistently across the function

• Lead cross-functional projects from beginning to end, working with teams including Legal, Commercial, Product and Technology, setting and holding a timeline and navigating senior stakeholder relationships to land a single, well-documented position

• Hold accountability for the smooth, timely running of month end, including balance sheet integrity, key reconciliations and working capital analysis, with the team owning execution and you providing judgement and sign off, critically reviewing management accounts output for risks, inconsistencies and control gaps and ensuring a consistently high-quality, on-time, audit-ready close

• Act as the subject matter expert for external reporting and controls, providing technical challenge on Annual Report and Half-Year Report verification activity, owning accounting policy judgements and their documentation, and liaising with external auditors on balance sheet and reporting matters as needed

• Be accountable for a strong internal control environment, and drive continuous improvement and automation to reduce manual effort and improve the quality of outputs

• Hold the team accountable for effective Order-to-Cash processes across the group, maintaining strong control and discipline, while proactively identifying emerging risks or areas of complexity

• Own the cost budgeting process in partnership with FP&A, ensuring cost centre owners work to a clear timetable, challenge assumptions and are well prepared to present to the CFO, and build a team that acts as trusted finance partners across the business, providing insight and challenge that shapes commercial decisions, stepping in personally for the most complex or senior conversations

• Maintain strong awareness of corporate governance as a listed business, provide senior oversight of working capital performance including Accounts Payable and Accounts Receivable, and deputise for the Group Financial Controller as required, including representing Financial Control at key forums

We'd love to hear from you if you have...🔍

• Qualified accountant status (ACA, ACCA, CIMA or equivalent) with significant post-qualification experience running month end, balance sheet, reconciliation and working capital processes in a complex business

• Experience managing and developing senior finance managers or teams, including setting direction and managing performance through others, with a track record of holding teams to high standards

• Strong technical knowledge of IFRS and listed-company governance, and confidence making accounting policy judgements

• A strong track record of business partnering with senior, non-finance stakeholders to shape commercial decisions

• Excellent stakeholder management skills, with the ability to build trust quickly, manage upwards, delegate effectively and run a project from beginning to end

• A collaborative leadership style that empowers teams to own delivery, while you stay accountable for standards and outcomes

• Experience of ERP platforms or finance automation tools

• Experience in a listed or multi-currency business would be an advantage, though not essential

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 

• ✔️ Own It - We focus on every customer, partner and journey 

• 🤝  Travel Together - We're one team 

• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor! 

Compensation: £100K – £110K • Offers Bonus

• • £100K – £110K • Offers Bonus

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About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the People Team at Trainline 👋
At Trainline, the People Team is central to supporting the company’s ambition and growth plans.

We are looking for a People Operations Advisor to join our UK People Operations team. Reporting into our UK People Operations Team Manager, you’ll work on all things HR and be responsible for supporting employees across the business and helping to make Trainline a great place to work. You’ll provide high quality support in relation to both core HR processes and ad-hoc projects and quickly become an integral part of the team and wider business.

If you’re successful in your application, you’ll be joining an enthused and high performing team, one which prides itself on providing stellar service at every stage of the employee life cycle, from on-boarding to off-boarding and everything in between.

As a People Operations Advisor at Trainline, you will...🚅

• Provide high-quality first-line support to Trainliners and resolving HR process and policy queries professionally and within agreed SLAs.

• Produce and maintain accurate people data, ensuring high data integrity in our HRIS (HiBob) and that updates are completed promptly. Apply a data-literate, analytical mindset to validate information and produce reports that support People Ops delivery and decision-making.

• Deliver change alongside day-to-day People services by contributing to People Ops projects such as system enhancements, process redesign, and embedding AI-enabled solutions, while balancing inbox SLAs, operational deadlines, and project work through effective planning and prioritisation to ensure reliable delivery.

• Work with People Business Partners to support cyclical People processes and document and implement employee lifecycle changes, including personal and contractual updates.

• Support the preparation, validation, and processing of the monthly UK payroll, ensuring accurate and timely data inputs and alignment between HiBob and payroll workflows.

• Deliver day-to-day benefits administration, managing enrolments and changes accurately and resolving benefit-related issues efficiently.

• Manage employee lifecycle administration, including pre-boarding, contracts, background checks, Right to Work documentation, and visa sponsorship, ensuring employee data is accurate across systems and workflows.

• Process People-related invoices and purchase orders accurately, partnering with accounts payable and supporting effective financial administration.

• Support and manage the improvement, implementation, and documentation of People policies, processes, and templates, ensuring they remain up to date, user-friendly, and aligned with a tech-first, self-service culture.

Based on the sensitive nature of the role, it’s important that you bring the appropriate degree of discretion and empathy in the way you operate. To this end, you’ll be responsible for identifying escalation points and making sure that any issues are managed appropriately and are dealt with efficiently. Furthermore, being heavily involved in all our HR processes means that you’ll be ideally placed to contribute towards the development of new solutions that further enhance the quality, competence and effectiveness of our current offering.

We'd love to hear from you if you have...🔍

• You bring a solid foundation in People Operations and are motivated to continue learning and developing in a fast-moving, tech-enabled environment.

• Working understanding of HR best practices, employment law, and core HR processes, with the ability and curiosity to stay up to date with regulatory change.

• Experience supporting payroll administration, including maintaining payroll data, running checks, and a working understanding of UK tax, NI, and statutory requirements.

• Comfortable working with HR systems (ideally HiBob or similar HRIS), with a genuine interest in using technology to improve People processes.

• Data-literate, with the ability to produce, interpret, and validate reports, ensure data quality, and use insights to support People Partners and business needs

• Exposure to process and ways-of-working improvement, such as documenting workflows, testing system enhancements, refining templates, or supporting change implementation.

• Strong attention to detail, particularly when handling people data, contracts, payroll inputs, or employee records.

• Clear and professional verbal and written communication skills, with the ability to explain policies and processes confidently.

• Strong organisational and time-management skills, able to manage competing priorities, balance BAU and project work, and work to agreed SLAs.

• Confident using Microsoft Office or Google Workspace, particularly Excel / Sheets for data handling and reporting.

We’re looking for a team player with a ‘roll your sleeves up’ attitude. A self-starter with a helpful, people-orientated demeanour and a high degree of integrity and confidentiality, someone itching expand upon their HR and payroll experience. Super-strong organisation and interpersonal skills are essential, and you’ll also bring the ability to work at pace and with agility.

An HR qualification isn’t necessary - as long as you can demonstrate your interest in HR and show a comprehensive understanding of HR processes and policies, we’ll provide you with the necessary professional development to make you an HR superhero.

This is fantastic opportunity for someone who is passionate about HR, keen to work in a fast-moving, forward-thinking technology business, and looking to develop their career. This is a UK-based role, but we also support offices in France, Spain and Italy. Experience working with employees in these countries would be helpful, but is not essential.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 

• ✔️ Own It - We focus on every customer, partner and journey 

• 🤝  Travel Together - We're one team 

• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor! 

Compensation: £35K – £38K

• • £35K – £38K

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Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

AI is a key investment area for Kraken Technologies. A crucial part of this is building the shared foundations that let every team use AI well and move faster on our mission.

You'll work in AI Foundations. We build the platform that lets teams across Kraken build and run AI agents. Our work covers four areas:

• Access: connecting people and systems to approved AI models and tools

• Context: grounding AI in trusted Kraken knowledge, data and systems

• Enablement: reusable building blocks for AI-powered workflows and products

• Governance: permissions, safety, quality, cost and visibility across the lifecycle

🏡 Where you'll fit in
We're hiring Senior Software Engineers to join one of our three squads:

• Context: Build the Kraken-specific knowledge layer to make LLMs useful. This covers our internal AI assistant, a structured "client brain" that captures client context and decisions, and pipelines that collect knowledge from tools like Notion, Slack and GitHub.

• Tooling: deliver LLMs into people's hands. We run the AI Hub (usage insights, MCP gateway, self-serve and specialist agents), the LiteLLM gateway behind Claude Code, Codex and Claude Desktop, and secure cloud dev boxes for AI-assisted engineering.

• Evals & Observability: covers skill evals, internal benchmarking, agent safety and guardrails, and observability for live AI runs.

Squads are flexible: when priorities shift, people move. This is a hands-on senior individual-contributor role. With your squad lead and the wider team, you'll own large parts of our platform, turn ideas into production systems, shape architecture decisions and help raise the engineering bar.

👾 What you'll own

• Build shared AI platform services: Design, build and run Python services that other teams rely on, such as gateways, agent runtimes, knowledge pipelines and eval harnesses.

• Build and run agents: Work out how agents are triggered, authenticated, monitored and governed across systems like Slack, GitHub, Notion and Asana. Ship both self-serve agents and specialist agents.

• Ground AI in Kraken context: Collect, structure and serve company knowledge so agents give answers that are correct, current and safe to use.

• Measure and prove quality: Define meaningful test cases, build evals whose results can be reproduced, and add tracing so we know how AI behaves in real use.

• Build in safety and governance: Turn permissions, guardrails, budgets and data-access rules into software you can maintain, working with Security and TechOps.

• Operate in AWS: Deploy and support services on AWS and Kubernetes, and make sound reliability, performance and cost trade-offs.

• Drive adoption: Work directly with engineers and non-technical teams, run workshops, write clear docs and turn feedback into product.

• Raise the engineering bar: Review designs and code, mentor others, and create patterns that can be reused across AI Foundations.

🧠 What you bring to the party

• Strong senior-level software engineering: You have owned complex services end to end, from design through testing, deployment and operation.

• Deep engineering fundamentals: Good judgement on system design, concurrency, security, testing and architecture trade-offs. Strong production Python.

• Hands-on LLM and agent experience: You have built real things with LLMs, you know where they fail, and you use AI coding tools every day.

• Cloud experience: You're comfortable running services in AWS and owning their reliability and scalability.

• Product sense: You care whether people actually use what you build.

• Clear communication: You can explain trade-offs to technical and non-technical people and challenge ideas constructively.

• Learning agility: You pick up new tools and domains quickly in a field that changes every month.

🚀 What success looks like

• Adoption: You ship platform features that teams across Kraken adopt and rely on.

• Solid systems: The services you own are observable, secure, scalable and cost-aware.

• Trust at scale: Teams can build and trust agents without rebuilding the basics.

• Team impact: You make your squad, and the teams around it, better.

⭐️ Bonus points:

• AI engineering: Pydantic AI, LiteLLM, LangChain, MCP servers

• Knowledge and retrieval: RAG, search, embeddings, knowledge graphs

• Evals and safety: Inspect AI, Ragas, OpenAI Evals, NeMo Guardrails, red teaming

• Platform: Kubernetes, sandboxed or cloud dev environments, AWS Bedrock

• Backend: Django

• Observability: Datadog, OpenTelemetry

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at ----- We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*

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Are you an experienced railway professional with knowledge and experience of roles like COSS, ES and PICOP?

You already understand the track and the people who work on it. We're looking for people like you to help put new safety technology into the hands of the workforce - and to be part of a big change in how track workers are kept safe.

At Tended, we create first-of-a-kind safety systems that transform rail worker safety. Our geofencing solution has been named one of TIME's Best Inventions and has made the Digital Leaders 100 list for Geospatial Initiative of the Year. It's already out there on the track, helping to keep people away from the running line and improving on site efficiency.

Network Rail is committed to geofencing for the long term, and the rollout across the Sussex region is already underway. We're looking for an Implementation Lead to help us grow our capability on the ground..

Tasks

As an Implementation Lead, you're the bridge between Tended and our clients, guiding their teams through helping their teams get comfortable using our kit out on-site.

You'll lead key client deployments on the ground, working closely with Tended's project managers to deliver an excellent service. Success in this role depends on building strong, trusting relationships quickly - so first-class communication and interpersonal skills are essential.

Our technology is used by track workers with a wide range of technical confidence. You'll develop a deep understanding of our products so you can coach users through their day-to-day challenges and until they’re confident using it on their own. Being on-site also puts you in a unique position to see how our products are really used - spotting ideas for how we can make it better and feeding improvements back to the team.

You'll need strong knowledge of the rail environment and the roles within it, and you'll either hold a Personal Track Safety (PTS) qualification or meet the requirements to obtain one. Above all, we're looking for someone proactive and approachable - person fit matters to us.**

Travel and working pattern

This is a field-based role centred on regular client site visits across the Sussex region. You'll spend at least 3 days a week in the depot and on site, with the remaining time working remotely or in person with your line manager.

Because our users work shifts, this role covers both nightshifts and dayshifts, and includes weekend and bank holiday working - flexibility to meet the needs of the business and our clients is essential.

In return, we have excellent policies covering travel, accommodation and subsistence expenses, as well as fatigue management and time off in lieu.

A full driving licence is required.

Requirements

Even if you don’t feel you have all of the requirements listed below, we’d encourage you to apply, as we’re looking for someone who is willing to learn and grow with us.

Essential

• You have experience as an ES, ESA, COSS, Site Agent, or in a comparable on-site leadership role within the railway or a related industry.

• You have strong interpersonal and communication skills, with an ability to influence site teams and users, and turn them into capable users of our product. Experience of working with different roles, from track workers to site managers is desirable.

• You are comfortable with technology and enthusiastic to develop an in-depth understanding of our products to provide on-site coaching and support to users.

• You take a detailed approach and consistently follow established processes and procedures with accuracy.

• You instinctively take initiative to find and fix problems, thinking out of the box to find ways to make things better.

Desirable

• You might have practical, hands-on experience of on-the-ground delivery of new technologies, delivering to a range of different kinds of users with different levels of tech-savviness.

• You might have experience with project management tools.

• You might have some experience in project management disciplines such as planning, managing risks, dependencies, issues, timelines, budgets, scope, deliverables and quality.

• You might have some commercial awareness, such as understanding how to demonstrate the value of our work to clients during delivery.

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You live and breathe creator marketing. You understand how it really works today, and you're hungry to shape where it goes next. As a Manager in Influencer Marketing at Pulse, you'll have every opportunity to succeed, both operationally and as a team leader. You'll independently run our campaigns from concept to execution to reporting: turning a client brief into an original creative idea, casting the right creators to bring it to life, and proving the impact with data. We love what we do and are constantly evolving. Do you have the right drive? Then start a new chapter of your career with us.

Tasks

• You independently manage medium-scale creator campaigns end to end: brief, creative concept, casting and execution
• You match and source creators across global markets (North America, Europe, Asia, Middle East, US) based on brand, audience and cultural fit, not just reach
• You stay ahead of platforms, formats and creator economy trends, turning that fluency into fresh ideas clients haven't seen before
• You negotiate rates and contract terms confidently, and work comfortably with margin, communicating it to clients when needed
• You collaborate with Strategy and internal teams while managing client and partner communication for seamless delivery
• You analyze performance, prepare reporting and proactively flag upsell opportunities
• You bring a "second set of eyes" to campaigns and concepts, catching cultural, legal or exclusivity issues early, and drive creative thinking that pushes Pulse's business forward

Requirements

• You have at least 3 years of experience in the social media field, including a minimum of 2 years in influencer marketing
• You have a deep, current understanding of how creator marketing works today, including platforms, formats and cultural shifts, plus sharp instincts for which creators fit which brief
• You have a proven creative muscle, coming up with original campaign concepts and knowing how to pair them with the right creators to make them land
• You are data driven and confident with budget responsibility, comfortable negotiating rates and working with margin and CPM, ROI and KPIs are second nature to you
• You're experienced with creator marketing tools such as CreatorIQ, Captiv8 or Tribe and comfortable managing these alongside manual campaign sheet work
• You have a solid understanding of AI, its opportunities and its challenges, and actively think about how it's shaping the industry
• You thrive at a fast pace, comfortable spinning many plates while staying sharp on detail, both creatively and analytically
• You are a true team player with a strong hands-on mentality, a positive attitude and the ability to motivate your team

Benefits

• Time to pack your bags for Paris, London, Milan, Hamburg or Berlin: you’re welcome to work abroad from any of our office locations
• We love to see you grow: our careers coach is on hand for one-to-one coaching sessions and team workshops
• We work hard and play hard, bringing our global team together to collaborate, learn from one another and celebrate our successes
• Don’t fancy the office today? Our hybrid remote policy lets you work from home two days a week
• Keep your commute to a minimum: you’ll find all our offices right in the city centre
• For motivational high-paws and comforting cuddles, your four-legged friend is absolutely welcome at our offices

Exactly what you’ve been looking for? Then show us how much PULSE POWER you’ve got and send us your application.

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We’re looking for a passionate Forward Deployed Engineer to join our team at STRATOS – someone eager to sit at the intersection of cutting-edge technology and real-world impact.

As a Forward Deployed Engineer, you’ll work shoulder-to-shoulder with industry leaders to embed our platform deep into their operations – transforming strategic intent into live systems that drive measurable results. In today’s world, where the last mile of implementation creates the competitive moat, you’ll be the catalyst turning software into scale.

About Us

At STRATOS Technologies, we are transforming how companies make data-driven decisions with our innovative Strategy Operating System. Our software integrates complex datasets into a unified solution, enabling businesses to strengthen their long-term strategies through clear and actionable insights.

Our founders, former business and tech executives who led a $1B division at a Fortune 500 industrial company, originally built a digital twin of their enterprise to drive synchronized planning and execution. Seeing the market’s lack of such a system, they launched STRATOS in 2022 with a bold mission: to build the world’s first strategy operating system that unifies all internal and external data into a single platform.

Today, STRATOS is a category-defining, rapidly growing startup funded extensively by high-profile investors (e.g., Accel) and trusted by nearly a dozen global industrial leaders and Fortune 500 customers. Our software integrates complex datasets into a unified solution, combining deep data integration, best-in-class workflows, and cutting-edge generative AI.

From commercial AI agents to embedded intelligence that supercharges lean teams, STRATOS enables businesses to achieve 10x productivity and strengthen long-term strategies through actionable insights. We are now expanding our team to accelerate our growth even further and help our customers outperform their competition.

Why Forward Deployed Engineering

While we have a scalable technology backbone, we believe that Forward Deployed Engineering is the future of differentiated B2B SaaS in the GenAI age. Rather than shipping static tools, we partner closely with customers to deliver dynamic, tailored solutions where value is created in the implementation layer – not just the codebase.

Tasks

• Ensure client implementations are working successfully

• Solve our customers’ hardest business challenges by adapting and deploying the STRATOS platform to their needs

• Design and implement scalable generative AI workflows using platforms like Palantir AIP

• Execute complex data integration using PySpark and other distributed technologies

• Collaborate directly with clients to understand context, priorities, and key outcome

Requirements

• 0-4 years of solid experience in data engineering or analytics.

• Experience at start-up companies and/or an excitement to experience first-hand the adventure that comes with a fast-scaling tech company, alternatively experience at a top-tier consultancy.

• The ability to translate complex and sometimes ambiguous business requirements into clean and maintainable data pipelines

• Excellent knowledge of PySpark, Python and SQL fundamentals

• The ability to get to grips with new technologies quickly

Preferred Skills and Qualifications

• Experience in dashboarding tools, Typescript and API development

• Familiarity with Airflow, DBT, Databricks

• Experience working with Enterprise Resource Planning (e.g. Oracle, SAP) and CRM systems

Benefits

• Equity through our stock option programme, so you share in the long-term success and growth of the company

• A highly competitive salary

• Direct access to Fortune 500 executives from your first months, at a level most people wait a decade for

• Work alongside former MBB consultants and Fortune 500 executives who will teach you directly — our team is small enough that this happens in person, not through a training curriculum

• Private healthcare

• Pension scheme

• 25 days of annual leave, plus bank holidays

• Work from abroad — up to four weeks a year, and up to two weeks at a time

• Hybrid office policy, with visa sponsorship available

• A company committed to social and environmental responsibility — we pledge to be a net-zero CO₂ company and donate 1% of our revenue to social causes

Practicalities

• London-based, 3 days a week in our Farringdon office

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We're building the future of social and strategy is at the heart of it. As Manager Strategy at Pulse Advertising, you'll lead the development of bold, insight-driven social media, influencer, and paid social strategies for a diverse portfolio of global clients. You'll bring together data, culture, and creativity to shape work that actually moves brands forward with AI as a core part of your toolkit, not an afterthought.

Tasks

• You own brand, digital, and social media strategies from initial insight through to client presentation and execution handover
• You serve as a trusted strategic partner, consulting clients across social media, influencer marketing, creative, and integrated communications, adapting your approach to different markets, cultural nuances, and local consumer insights
• You conduct audience, brand, and competitor analyses using social listening, audience segmentation, and trend analysis tools to surface clear, actionable strategic recommendations that drive measurable client outcomes
• You develop creator, influencer, and UGC strategies across a wide range of industries including FMCG, retail, automotive, luxury, and technology
• You contribute to pitch and new business processes, bringing strategic rigour, quick creative thinking, and a confident point of view
• You collaborate closely with Client Services, Paid Media, and Data teams to ensure strategies are coherent, executable, and effective across all markets

Requirements

• You have 3+ years of agency experience in a strategy role, ideally within social media or digital, with a proven track record across diverse industries and business categories
• You bring deep knowledge of Instagram, TikTok, YouTube, and the broader creator economy, and you understand how platform behaviour and cultural context differ across markets
• You are confident working with audience data and insights platforms such as GWI, Brandwatch, Audiense, Pulsar, or B4P and know how to turn raw data into a sharp point of view
• You work confidently with AI-powered marketing tools and know how to use them to elevate strategic thinking and client recommendations
• You can think on your feet, coming up with clever, socially native solutions in the room with clients and the team, not just in a deck
• You bring a collaborative, low-ego approach, communicate and present with impact, and thrive in fast-moving, international environments. English fluency required, German, French, or Italian a strong plus

Benefits

• Time to pack your bags for Paris, London, Milan, Hamburg or Berlin: you’re welcome to work abroad from any of our office locations
• We love to see you grow: our careers coach is on hand for one-to-one coaching sessions and team workshops
• We work hard and play hard, bringing our global team together to collaborate, learn from one another and celebrate our successes
• Don’t fancy the office today? Our hybrid remote policy lets you work from home two days a week
• Keep your commute to a minimum: you’ll find all our offices right in the city centre
• For motivational high-paws and comforting cuddles, your four-legged friend is absolutely welcome at our offices

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